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Shipping policy

There are 3 ways to get your order: pick up in store, local delivery within our Toronto catchment zone, or shipping throughout Canada.

Pick up: Online orders are generally ready within an hour, or by noon if ordered outside of opening hours.

Local Delivery: 

  • Delivery orders should be placed via our website as usual. 

  • DELIVERIES LEAVE THE STORE BETWEEN 12 and 6:30 M/W/F. You will receive prior notice VIA email, at least two hours before your order goes out. 

  • If you live in a house, we’ll leave your order at your door, followed by a text message (please provide mobile numbers in your customer account). 

  • For condos and apartments, we’ll ask you to come outdoors to collect, unless there's an option to leave with security. Please understand this is in an effort to keep delivery costs as low as possible.

Shipping is available to Canadian addresses via Canada Post. Select the postal service option at check out (with shipping estimates provided). Your order will be in the post in less than 48 hours and a tracking number will be provided. Oversized and frozen items cannot be shipped via Canada Post. We do not ship internationally.

Wholesome Canine is not responsible for lost or stolen packages.  
Customer is responsible for all shipping costs including returns.
Returns must be shipped back within 3 days of receiving your order.